Partner - Terms & Conditions
Effective Date: February 15, 2025
Introduction
These Terms of Service (“Terms”) govern the relationship between Zadence Labs Private Limited (“Zadence”, “we”, “us”) and any Partner Club (“you”, “your”, “Organizer”) that uses the Zadence platform to list, promote, and sell registrations for outdoor sporting events.
By signing up or continuing to use the Zadence platform, you agree to these Terms.
1. Platform Usage
Zadence is a marketplace that enables clubs and organisers to host outdoor sporting events and manage ticketing and participant communication. As a Partner Club, you can list events, accept registrations, and manage participant data via the platform.
2. Fees and Settlements
Zadence will charge a 3% platform fee on each transaction, plus applicable GST.
The remaining amount will be settled to your registered bank account on a T+3 working day basis (where “T” is the date of transaction).
Zadence will send automated transaction confirmations to participants for each successful registration.
3. Event Responsibility and Refunds
You are solely responsible for delivering the events listed on the Zadence platform.
In case of cancellation, postponement, or any failure in execution, you are fully liable to issue refunds to the participants.
While Zadence may support refund processing, it does not hold any financial or operational liability for event-related issues.
4. User Data and Access
Participant data collected for your events will be jointly owned by you and Zadence.
You will have access to download and use this data for your event-related activities, provided such use complies with applicable data protection laws (e.g., India's DPDP Act).
Zadence may also use the data in accordance with its Privacy Policy and platform guidelines.
5. Platform Features and Customisation
Zadence may launch new features from time to time. You are free to opt-in or opt-out of these features based on your needs.
As a design partner, you may request custom features or branding elements. Zadence will consider these based on feasibility and whether the request aligns with broader product goals.
6. Service Commitment and Limitations
Zadence is committed to offering a smooth and reliable experience.
However, occasional disruptions may occur, especially during early-stage feature rollouts. We’ll monitor these closely and work collaboratively to resolve them quickly.
7. Termination
Either party may terminate this partnership with 30 days’ written notice.
Pending obligations (including settlements or refunds) must be honoured even after termination.
8. Limitation of Liability
Zadence is not liable for any indirect, incidental, or consequential losses.
Our total liability under these Terms is limited to the total platform fees collected from you in the last 3 months.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Thane.
For questions or concerns, feel free to reach us at:
Email: sup@zadence.com
Let’s redefine outdoor exploration and health insights together!